orders@xclearvision.com.au Level 7, 414 Lonsdale Street, Melbourne VIC 3000 0466VISION (+61 466 847 466)

FAQs – Xclearvision

How much does the loupes weigh?

On an average all Frames (only) weigh about 35gms. All frames might have some minor differences in weight but on an average that is what you can expect. Differences will add up once you have prescription, magnification and light added.

Is there any warranty on the loupes?

The manufacturer provides a 24 month warranty.

Is there any warranty on the lights?

The manufacturer provides a 12 month warranty. It does not cover any damage caused by the customer due misuse of the loupes and wear and tear.

How much is the cost for prescription glasses?

There are two kinds – Internal and External and both are different ranging from $120-200 approximately.

How much is the shipping cost within Australia?

The shipping costs within Australia is usually $50.

How much is the shipping cost outside Australia?

The shipping costs within Australia is usually between $80 – $100 which may vary depending on the weight of the package.

Can I track my order ?

Once your order is shipped, you will be sent a Tracking number to track your parcel.

How long do I have to wait for my loupes or headlights after I have ordered them?

The Custom-Made Loupes usually are shipped in 2-3 weeks. Your orders will usually reach you much faster, but may take up to 3-4 weeks depending on the complexity of your order and current COVID circumstances.

What do I do if I change my prescription later on?

The prescription can be corrected on the loupes both internally and externally which may incur the cost. The shipping charges will be incurred by the clients.

Is there a change of mind policy, if I want to refund and return the product?

We can offer a full refund if the loupes are returned in 30 days in case of any manufacturing defect.

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